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VolkerWessels UK Ltd (CVU)

The Background

CVU is a Joint Venture between Colas, VolkerHighways and AECOM that has forged together the complementary strengths of three companies. They have a history and pedigree renowned for excellence in highways operation, highways maintenance and highways improvement around the world. VolkerWessels and Lbox communications have worked together on many projects ranging from road resurfacing to electric vehicle charging point installations.

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The Solution

As part of the process CVU wanted to identify, notify & engage with residents and businesses impacted by maintenance works. Using Lbox Communications web-based portal the project teams could easily map the consultation areas, obtain address counts and instant quotations. The client dashboard meant mapped areas could be saved and edited in line with stakeholder feedback and project requirements.

Lbox Communications provided our 24 hour print and delivery service for the notification letters. By booking through the portal CVU benefited from live job updates and confirmation reports which gave demonstrable evidence that the stakeholder notification had been completed. With projects often being very high profile, Lbox Communications allocated a dedicated key account manager to be on hand throughout.

Using Lbox Communications tailored booking portal has allowed us to exceed our client’s expectations. Our key requirements being speed of turnaround, reliable delivery and competitive pricing. Working with Lbox Communications has enabled us to meet all of these and more. The account management team have a large knowledgeable base, they are focused and responsive to our requests, I would not hesitate to recommend Lbox Communications.

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