GRAHAM is a privately owned company specialising in building, civil engineering, interior fit-out, facilities management and investments across the UK and Ireland. GRAHAM needed a way of delivering impact messages for their projects quickly and efficiently, from a company who could respond quickly to short notice requests for the print and delivery of leaflets, postcards and letters to support Work Notifications requirements and community engagement campaigns.
GRAHAM required a solution-based approach from letters to A5 postcards and a collaborative approach to ensure all recommendations and ideas were checked for both deliverability and to ensure cost savings where possible. Once the letters and formats were in place, the close collaboration continued to ensure we deliver the best solution for all parties. As part of this, we have attended and supported a workshop covering best practices on engagement with the public and the importance of customer opinions and perceptions. This was part of the National Customer Service Week initiative.