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Lexington Communications

The Background

Lexington Communications are one of the UK’s leading strategy and communications consultancies. Its planning and local government practice helps a wide range of clients from a spectrum of sectors navigate the politics of planning and, as a result, secure the planning permissions they need to reach their business goals.

Lexington and Lbox Communications have worked together on several projects including Inland Homes’ Wilton Park project, and the latest regeneration plans at Berkeley Homes’ Kidbrooke Village project.

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The Solution

As part of the engagement process, Lexington wanted to identify, consult, engage and run events for the public in the local area. Lbox Communications provided Lexington with access to their web-based portal which enabled the team to map consultation areas, obtain address counts and secure instant quotations. The client dashboard meant consultation areas could be saved and edited in line with stakeholder feedback, and presented to the end client simply and easily.

We then provided our 24 hour print and delivery service for the consultation letter or public exhibition invite. Using the portal, combined with confirmation reports, gave demonstrable evidence that the notifications had reached the addresses required.

With projects often being very high profile and politically sensitive, Lbox Communications allocated a dedicated key account manager to be on hand throughout.

Ensuring that the invite to your public exhibition hits every single doormat is absolutely crucial. It is the weakest part of the public consultation process and the one that’s most open to question from local residents when it comes to the Planning Committee determining what is often a multi-million pound scheme.

Lbox Communicatins are the only company we trust to deliver these crucial invitations. Everyone trusts the Royal Mail’s ability to deliver and we use this ‘gold standard’ service on almost all our projects.

When we have opted for the hand delivery option, I can sleep at night safe in the knowledge that people will come to our exhibitions to discuss what is being proposed, not to question why they didn’t get the invite and only found out about the event by chance.

Lbox Communications leave nothing to chance, which is why we use them every single time.

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