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Network Rail

The Background

Network Rail is the owner, operator and infrastructure manager of Britain’s main railway network. It runs, maintains and develops the core physical infrastructure of the network and has to ensure efficient management of the assets over the short, medium and long-term. The maintenance can impact residents and business, the team required a quick, simple and easy way to communicate to those impacted.

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The Solution

Lbox Communications booking portal provided all the key features required by the Network Rail team. This covered unique mapping tools to identify impacted residents, instant quotes and a full range of fast turnaround print and delivery options. Key to the portal was a range of bespoke rail industry tools which made the system relevant to the team, removed administration and gave Network Rail users greater efficiency throughout the process. Finally, the dedicated Network Rail account management team provided support for any bespoke campaigns.

Lbox Communications provide an easy to use portal that allows me to map my area and book my campaign in under 3 minutes. The rail features throughout the system mean its relevant to me and my requirements.

Their bespoke development removed time consuming administration involved in creating a campaign and I could use the time saved elsewhere. The print quality is high, the service is fast and efficient, and I know that if I book before 2pm the letters will reach residents the next day.

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