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Construction Communications

Creating newsletters as part of a community engagement programme can be very effective. By delivering regular newsletters to residents, you can keep them up-to-date on important local issues, upcoming events and what current work is being done. It can also encourage a sense of local community while keeping them informed about current events and issues that they should be aware of.

Distributing newsletters which cover updates on planning and development works, building applications and important resident communications requires plenty of time and forward planning to get right. This is where Lbox Communications can help you every step of the way, from planning the appropriate newsletter campaign strategy to printing and distribution.

Importance of Communication in a Construction Project

Whenever construction work is planned or taking place, letters, leaflets and other material will need to be issued. Following this best practice approach will keep residents informed of planned developments and long-term building works, that could potentially impact their lives

Whether the upcoming project takes a few weeks or a couple of years, it is essential to send a letter to residents regarding construction work. It ensures they are adequately prepared for any of the following potential disruptions:

  • Road and pathway closures
  • Night works
  • Noise disruption
  • Dust and debris
  • Weekend working

Whether a notice of building works, consultation, public exhibition or newsletter, Lbox Communications can help you fulfil your obligations, meet deadlines and deliver high-quality printed materials.

Communication Methods to Residents Regarding Construction

Construction work can affect a large number of people, and a project of a large magnitude can have serious long-term implications for residents. 

From consultation to development letters, leaflets and printed materials are required even before any work can begin. It’s also a requirement to issue notices of certain processes and activities throughout the building project’s progress. 

This is because construction works often require various parties to issue notices to one another, and certain projects will require written authorisation before work can continue. 

The longer the process takes, the more disruption it can cause for residents. This is why construction letters are incredibly important, particularly as a way of proving that due warning was given at the correct time. Should any disputes arise, it pays dividends to ensure there is written notice and communication on record, as this could prevent issues escalating to legal proceedings, and also act as a credible source of evidence should things progress.

Best Practice of Printed Communication

Whether a small or large-scale construction project, developers and contractors should, in close collaboration, prepare a thorough strategy of delivering communications. Any material should be clear, thorough and well-thought-out, in addition to being delivered promptly.

Below are some examples of what developers should communicate to residents who may be affected by works going on.

Pre-Construction Communication

  • The nature of the works
  • Approval of any planning permission
  • A timetable of what works will be happening, and when
  • Clearly-annotated drawings and schedules
  • The impact the works may have
  • Steps that will be taken to minimise the impact on residents

Communication During Construction

  • Contact information of the site manager(s)
  • Out of hours and emergency contact information
  • Answers to queries and concerns that residents have raised
  • Plenty of notice of any particularly noisy or disturbing activities
  • Procedures for complaints

It is also common practice for developers to distribute regular newsletters and ongoing material to keep residents informed on the progress of works.

Building Development Communication Solutions

Lbox Communications can help provide you with an intuitive, bespoke solution which gives you complete control over your printed communications. We can provide you with a web-based booking portal, which allows you to map your area, obtain instant property counts and organise the print and delivery of the materials you require, easily and efficiently.

These innovative web portals are supported by high-quality and fast turnaround print and delivery services, which help Lbox work with you to ensure all of your deadlines and requirements are met. 

Please refer to our specific pages on building communications we provide: